We offer international shipping to all countries outside of Australia and New Zealand.
Shipping charges for your order will be calculated and displayed at checkout.
|Shipping option||Estimated delivery time||Price|
|Standard||Up to 27 days||Free over $200|
|Priority||2 - 4 business days||$ 20 AUD|
Duties and taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bella Frock is not responsible for these charges if they are applied and are your responsibility as the customer. If you refuse to pick up a delivery due to charges or taxes levied by customs Bella Frock will charge a restocking fee of 20% of the order value.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 27 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org